1. Make sure you typed in your email address correctly, and also confirm that the email address you're typing in is the one you used to set up your Flocabulary account.
2. Check your spam or junk folder, since these emails can sometimes end up there.
If you're still having trouble resetting your password, contact us.
Note: If you have a student account, you did not enter your email address when you signed up. If you're a student, ask your teacher to reset your password.